Cancellation & Refund Policy

At One Ride One India (OROI), we plan our rides in advance and make bookings for accommodation, meals, experiences and other ride-related arrangements based on the number of confirmed riders. Therefore, the following cancellation and refund policy applies to all OROI rides and events.

1. Registration & Advance Payment

  • Registration for a ride is confirmed only after the required registration form has been submitted and the applicable advance payment has been received.
  • The standard advance amount for OROI rides is communicated at the time of registration and may vary depending on the ride.
  • Unless specifically mentioned otherwise, the advance/booking amount is non-refundable and non-transferable.
  • Payment of the advance confirms the rider’s acceptance of these terms and the ride-specific terms communicated at the time of booking.

2. Cancellation by Rider

  • If a rider cancels their participation after registration, the advance/booking amount will not be refunded.
  • Any request to cancel must be communicated to the OROI team as early as possible.
  • In exceptional cases, OROI may allow a rider to transfer their slot to another eligible rider, subject to prior approval and availability. This is not guaranteed and may not be possible for every ride.
  • If a rider fails to join the ride at the scheduled meeting point or leaves the ride voluntarily after it has started, no refund will be provided for the unused portion of the ride.

3. Replacement / Transfer of Slot

  • A registered rider may request to nominate another rider in their place before the ride, subject to OROI’s approval.
  • The replacement rider must complete the required registration, consent and documentation process.
  • Any additional costs resulting from the replacement, including accommodation or other booking changes, shall be borne by the rider.

4. Cancellation or Change by OROI

OROI reserves the right to postpone, modify, reschedule or cancel a ride due to circumstances including but not limited to:

  • Severe weather or unsafe riding conditions
  • Road closures, landslides or natural disasters
  • Government restrictions or local regulations
  • Civil unrest, strikes or other unforeseen events
  • Safety concerns affecting riders or the route
  • Unavailability or cancellation of essential accommodation, transport or other services
  • Any other circumstances beyond the reasonable control of OROI

Where OROI cancels a ride for reasons within its reasonable control, the refund or adjustment offered to riders will depend on the bookings already made and amounts already committed to third-party vendors.

Where a ride is cancelled, postponed or materially changed due to circumstances beyond OROI’s reasonable control, refunds, credits or alternate arrangements will be considered on a case-by-case basis, depending on recoverable amounts from hotels, activity providers and other vendors.

5. No Refund for Unused Services

No refund will be provided for any accommodation, meals, activities, experiences, transport arrangements or other services that a rider chooses not to use after the ride has commenced.

This includes situations where a rider:

  • Arrives late or misses a scheduled departure
  • Decides to leave the ride early
  • Chooses not to participate in a planned activity
  • Is unable to continue due to personal reasons
  • Is unable to ride due to personal health, fitness or medical reasons
  • Is asked to leave the ride due to violation of OROI rules or unsafe behaviour

6. Third-Party Charges

OROI may make advance or non-refundable payments to hotels, restaurants, activity providers, transport providers and other third-party vendors.

If any amount paid by OROI to such vendors is non-refundable, that amount may be deducted from any refund or credit that OROI is otherwise able to provide.

7. Ride-Specific Policies

Certain rides may have specific cancellation, refund or payment terms based on the destination, duration, accommodation, activities or vendor requirements.

Where a ride has different terms, those terms will be communicated to riders at the time of registration and will take precedence over the general policy for that particular ride.

8. Refund Processing

Where a refund is approved, it will normally be processed through the original payment method or another mutually agreed method.

Any applicable payment gateway, transaction, bank or third-party charges may be deducted from the refundable amount.

The processing time may depend on the payment provider and banking system.

9. Important Note

By registering for an OROI ride, the rider acknowledges and accepts that motorcycle riding and travel involve inherent risks, including accidents, injury, illness, adverse weather, road conditions, mechanical failure and other unforeseen circumstances.

Riders are responsible for following OROI’s riding guidelines, safety instructions and applicable laws throughout the ride.

Registration for an OROI ride constitutes acceptance of this Cancellation & Refund Policy along with the ride-specific terms and conditions.

Questions about this policy? Contact us on WhatsApp +91 72178 59091 or admin@onerideoneindia.com.